Helpdesk: CTO: Virtual CTO

managed services

At a glance

Managed Services is a single point of contact for all IT issues – big or small, bush fire or strategically critical.

It means we worry about your IT while you get on with running your business.

Jeremy talks about the Fisheye team and what makes us so unique

Some of the Fisheye team

Managed Services includes:

  • Strategic planning and implementation (CTO services)
  • Helpdesk support
  • 24 x 7 network/security monitoring
  • Network management
  • Remote and onsite support for your staff

Its benefits include:

  • Predictable monthly IT costs
  • High-level strategic thinking
  • A dedicated “guard dog and visionary” for your IT system – no more worries about security and maintenance, and a champion for your business having the right IT infrastructure to deliver against your business plan
  • A robust network and an IT infrastructure that works
  • One point of contact for all IT requests
  • One point of contact to manage all IT third parties such as mobile, phone, software and office equipment providers.

A trusted advisor and manager for Cloud solutions

  • Stay up to date with industry developments
  • Someone to ensure you only spend money on IT solutions that will accelerate your business

Why not just employ an IT person?
Absolutely, assuming you can justify the cost. But even then, one person cannot be an expert in every aspect of IT. By engaging Fisheye, you (and your IT Manager) gain access to a team of experts to advise and guide you through international best practice and to assist in strategic planning, project delivery as well as day-to-day support and monitoring.

If you’re not yet ready to employ an IT Manager, engage Fisheye in a Managed Services capacity at a fraction of the cost of a full-time equivalent.

Why not pay someone to fix problems as they happen?
That was the prevailing IT services model when Fisheye was launched. It’s fundamentally flawed.

  1. There’s no incentive for your provider to reduce the incidence of problems. In fact, the more problems occur, the more they earn. How do you think that’s going to go?
  2. While they’re fixing problems, who’s paying attention to the strategic picture, for instance whether to upgrade or modify your system (and what business opportunities that would create) – or whether your IT network is configured for growth? And so on. The “fix it” model is outmoded for good reason. Avoid it.

Who it’s for
Any company that wants access to a team of IT experts in order to accelerate the business and have it work.