This Privacy Statement sets out how Fisheye IT manages personal information. We are committed to ensuring that all information is collected, stored, and used responsibly, and in compliance with the New Zealand Privacy Act 2020.
By interacting with us or using our services, you consent to the practices outlined below.
Information We Collect
We collect only the information necessary for us to provide and support our services. This may include:
- Your name and preferred contact details.
- Information about your computer systems, network, or other technical environment.
- Records of enquiries, communications, and support requests.
- Billing details and purchase history.
We endeavour to collect personal information directly from you wherever possible.
Why We Collect Your Information
Personal information may be used for the following purposes:
- To maintain effective communication with you.
- To deliver services, consultancy, and technical support.
- To enable account administration and financial transactions.
- To refine and improve our services and digital platforms.
Storage and Protection of Information
All personal information is stored securely using cloud-based platforms, such as Microsoft Azure and Microsoft 365. We apply technical safeguards, access restrictions, and procedural controls to protect the integrity and confidentiality of data. Only authorised team members performing legitimate business purposes may access personal information.
Access, Correction, and Rights
You have the right to request confirmation of whether we hold personal information about you, obtain a copy of that information, and request correction if it is inaccurate or incomplete. We will respond to such requests in accordance with our obligations under the Privacy Act 2020.
Disclosure of Information
We will not disclose your personal information to third parties except:
- Where required to deliver the service for which it was obtained.
- Where disclosure is mandated by law.
- Where authorised by you.
We do not share, rent, or sell personal data under any circumstances.
Website Cookies
What Are Cookies
Cookies are small data files transferred to your web browser that help websites recognise returning users and capture browsing activity.
How Cookies Are Used
When you visit the Fisheye website or our Support Portal, cookies may collect information about:
- How you navigate and interact with sections of the site.
- The referring platform, such as social media channels or external links.
Cookies do not collect personal identifiers unless you voluntarily provide these through forms or enquiries.
Why We Use Cookies
The insights gathered from cookies allow us to:
- Analyse traffic and usage trends.
- Improve website performance and user experience.
- Identify and resolve technical issues.
Your Cookie Choices
When first visiting our website, you will be asked to accept or decline cookies. You may disable cookies entirely through your browser settings. Choosing not to accept cookies will not restrict basic access to our website or services.
Contact Us
If you have any concerns about how your information is handled, or wish to exercise your privacy rights, please contact us using the details below.